Help Desk Management

 

Helpdesk Management System has been designed to be used within Helpdesk; service/call centres and other business environments where there is a need to log, manage and schedule workflow practices and business rules. Helpdesk Management is designed to provide flexible business productivity tools for both internal staff and external clients.
 
  • Log jobs quickly and easily
  • Automatic Log number generation
  • Notify clients and staff by email whenever an action is taken
  • Add file attachments to any helpdesk job
  • Access client or site call histories instantly
  • Search the knowledge base for resolutions to known problems
  • When a job is open, search the knowledge base for articles with the same issue
  • Search the knowledge base for likely solutions to issues
 
Price: Contact Us for a quote today