Helpdesk Management System has been designed to be used within helpdesk; service/call centres and other business environments where there is a need to log, manage and schedule workflow practices and business rules. Helpdesk Management is designed to provide flexible business productivity tools for both internal staff and external clients.
- Log jobs quickly and easily
- Automatic Log number generation
- Notify clients and staff by email whenever an action is taken
- Add file attachments to any helpdesk job
- Access client or site call histories instantly
- Search the knowledge base for resolutions to known problems
- When a job is open, search the knowledge base for articles with the same issue
- Search the knowledge base for likely solutions to issues