X
GO
Support

Our online helpdesk allow our customers to log their issues as well as review the status of their calls and search our extensive knowledge-base for answers to common questions. Our Online help file can be accessed through this link. You can also email support at Support@LinkTechnologies.com.au

Product Features can be viewed at this link.

Knowledge Base containing common solutions are in the forums below. You can search our internal call logs at this link.

Forum
HomeHomeLink Technologi...Link Technologi...Product Support...Product Support...Steps to Upgrade JIWA DatabaseSteps to Upgrade JIWA Database
Previous
 
Next
New Post
3/16/2018 9:24 AM
 

1.    Ensure all users have logged out of JIWA.

2.    Take a backup of the JIWA database

3.    Execute "Triggers - List all Triggers" script to output the triggers in the database.

4.    Take a copy of the list of triggers from the select output.

5.    Execute "Triggers - Disable all Triggers" to disable triggers.

6.    Download and install new JIWA version.

7.    Upgrade the JIWA database.

    1. Open the JIWA application.
    2. Click on “Databases”
    3. Click on “Next”
    4. Select the option “Upgrade a JIWA database”.
    5. Enter the “Connect to a SQL Server” setting.
    6. Click on “Next"
    7. Select the valid license if the license pop up appears.
    8. Click on “Next” to Finish

8.    Database will be successfully upgraded once all modules have a status as “Succeeded”.

9.    Once the database has been upgraded, execute the "Triggers - Enable all Triggers" to enable triggers.

10. Verify connections for login.

11. Do this if required, check with the link support team for confirmations. Execute the "Admin Password Reset JiwaV7” script to reset the admin password.

 


Rashna Lingam - Application Consultant
 
Previous
 
Next
HomeHomeLink Technologi...Link Technologi...Product Support...Product Support...Steps to Upgrade JIWA DatabaseSteps to Upgrade JIWA Database